Finding a reliable IT company in Los Angeles is harder than it should be. There are hundreds of options out there, and frankly, not all of them know what they are doing. We have picked up plenty of clients who came to us after getting burned by another provider.
Here is what to look for when you are shopping around.
Response Time Matters More Than Anything
When your network goes down on a Monday morning and your whole team is sitting around unable to work, you need someone who picks up the phone immediately. Ask any IT company you are considering what their average response time is. If they cannot give you a straight answer, that tells you something.
The best IT providers in LA offer guaranteed response times in their service agreements. Look for companies that promise to respond within 15 minutes for critical issues. Anything longer than that and you are losing money every minute.
Local Presence Is Important
Some IT companies operate entirely remotely. That works fine for software issues, but when a server crashes or a network switch dies, somebody needs to physically be there. Make sure the company you choose has technicians in the Los Angeles area who can show up the same day.
We have heard stories from business owners in Koreatown and Silver Lake who waited three days for an out-of-state IT company to send someone. That is unacceptable when your business depends on technology.
Ask About Their Proactive Approach
A good IT company does not just wait for things to break. They should be monitoring your systems around the clock, applying patches and updates before vulnerabilities get exploited, and running regular health checks on your hardware.
Ask them what tools they use for monitoring. Ask how often they run security audits. Ask what happens when they detect a potential problem at 3 AM. The answers will tell you whether they are truly proactive or just reactive.
Check References in Your Industry
An IT company that works great for a marketing agency might not understand the specific needs of a medical practice or a law firm. Ask for references from businesses similar to yours. Better yet, ask for references from businesses in Los Angeles specifically.
Falcon Pros has been providing managed IT services to businesses across Los Angeles for years. We offer fast response times, local technicians, and proactive monitoring. Call (323) 441-6834 to see how we compare to your current provider.